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At Wizzolo, your satisfaction matters to us. We want you to feel confident when shopping with us and enjoy every product you receive.
Because our products include skincare and personal-care items, we have specific policies regarding returns, refunds, damaged products, and order issues. Please read the following information carefully.
1. Our Return Policy
We do not generally accept returns for change of mind, personal preference, or products that have been opened or used.
For health, hygiene, and product-safety reasons, we cannot accept products that have been opened, used, tested, or otherwise handled after delivery.
However, if you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us. We will review the issue and work with you toward an appropriate resolution.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
2. When Can I Request a Refund or Resolution?
You may contact us if:
- Your product arrives damaged.
- You receive the wrong product.
- Your order contains a missing item.
- Your product appears to have a manufacturing defect.
- Your package is lost during delivery.
- There is a significant fulfillment or delivery problem.
- You believe there is another genuine issue with your order.
We review each case individually and may request additional information or photographs before determining the appropriate resolution.
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
To help us investigate the issue, please provide:
- Your order number
- Clear photographs of the damaged product
- Photographs of the packaging, if applicable
- A brief description of what happened
Please keep the original packaging until the issue has been reviewed.
Depending on the circumstances, we may offer an appropriate solution such as a replacement, refund, or another resolution.
4. Incorrect Product
If you receive a product that is different from the item you ordered, please contact us as soon as possible.
Please provide your:
- Order number
- Name of the product you ordered
- Name of the product you received
- Clear photograph of the product received
After reviewing the information, we will work with you to resolve the issue.
5. Defective Products
We take product quality seriously.
If you believe a product has a manufacturing defect or another genuine product-quality issue, please contact us with your order details and a description of the problem.
We may request photographs or additional information to help us understand and investigate the issue.
If the product is determined to be defective, we will work with you on an appropriate resolution.
6. Opened or Used Products
For hygiene and safety reasons, we generally cannot accept returns of products that have been:
- Opened
- Used
- Tested
- Partially consumed
- Damaged after delivery
- Altered or tampered with
This applies particularly to skincare, cosmetics, personal-care, and other products intended for direct personal use.
If you experience a genuine quality or product issue, please contact us rather than discarding the product. We will review the situation and advise you on the next steps.
7. Change of Mind
We understand that customers sometimes change their minds after placing an order.
However, we do not generally accept returns or provide refunds simply because:
- You changed your mind.
- You ordered the wrong product.
- You no longer want the product.
- You do not like the fragrance or appearance after opening the product.
- You purchased the product by mistake.
- You found another product you prefer.
Please carefully review your products and order information before completing your purchase.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing your order.
Because orders may begin processing shortly after purchase, we cannot guarantee that a cancellation will be possible.
If an order has already entered processing or shipping, cancellation may no longer be available.
If your cancellation request is accepted before processing, we will confirm the cancellation and explain whether a refund is applicable.
9. Lost or Undelivered Orders
If your order has not arrived within the expected delivery period, please first check the tracking information provided with your order.
If the shipment appears to be lost or there is a significant delivery problem, contact us with your order number.
We will investigate the shipment and work with the relevant delivery service to determine the next steps.
If the order is confirmed as lost, an appropriate resolution may be provided depending on the circumstances.
10. Incorrect Shipping Address
Please carefully check your shipping address before completing your purchase.
Wizzolo is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address entered by the customer.
If you realize that your shipping information is incorrect, contact us immediately. We will do our best to assist, but changes may not always be possible once an order has entered processing or shipment.
11. Packages Returned Because of Failed Delivery
If a package cannot be delivered because of an incorrect address, unavailable recipient, failed delivery attempts, or another customer-related delivery issue, please contact us.
Depending on the circumstances, additional shipping charges may apply if the order needs to be shipped again.
Any refund or reshipment will be reviewed based on the individual circumstances of the order.
12. Refunds
If your refund request is approved, we will process the applicable refund to the original payment method whenever possible.
The amount refunded may depend on the circumstances of the case.
We will confirm the refund amount and applicable details when your request has been reviewed.
Please note that your bank, credit-card provider, or payment processor may require additional time to make the refunded amount appear in your account.
13. How Long Does a Refund Take?
Once a refund has been approved and processed by Wizzolo, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
If you have received confirmation from us that your refund has been processed but the amount has not yet appeared, please allow additional processing time and contact your payment provider if necessary.
14. Exchanges
We do not generally offer exchanges for change of mind, personal preference, or opened/used products.
If you receive an incorrect, damaged, or defective product, please contact us. After reviewing the issue, we will determine the most appropriate solution.
15. Sale and Promotional Items
Products purchased during sales, promotions, or special offers may be subject to the same return and refund conditions described in this policy.
A discounted price does not automatically create a right to return a product for change of mind.
However, eligible issues such as damaged, defective, or incorrect products will still be reviewed according to this policy and applicable consumer laws.
16. What Information Do I Need to Provide?
When contacting us about a return, refund, or order problem, please provide:
- Order Number:
Your Wizzolo order number. - Customer Name:
The name used when placing the order. - Email Address:
The email address associated with your order. - Description:
A clear explanation of the problem. - Photos:
Clear photographs when the issue involves damage, incorrect products, packaging, or a product-quality concern.
Providing complete information helps us investigate your request more quickly.
17. How to Request Assistance
If you have an issue with your order, please contact our team through our Contact Us page or email us at:
Please include your order number and explain the issue clearly.
We aim to review customer issues as quickly as reasonably possible.
18. Our Commitment to You
Your satisfaction matters more to us than any single sale.
If something goes wrong with your order, please reach out to us. We would rather understand the problem and work toward a fair solution than leave you disappointed.
We believe shopping with Wizzolo should be simple, transparent, and trustworthy.
19. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date.
20. Contact Us
If you have questions about this Return & Refund Policy or need assistance with an order, please contact us:
Email: hello@wizzolo.com
Website: Wizzolo.com
We’re here to help.
