General Questions
What is the best skincare routine?
A simple routine is often the easiest to maintain. Start with a gentle cleanser, followed by a moisturizer, and use a broad-spectrum sunscreen with SPF 30 or higher during the day. You can add products such as serums or treatments depending on your skin’s needs. Consistency is more important than having a complicated routine.
How do I know my skin type?
Common skin types include normal, dry, oily, combination, and sensitive. Dry skin may feel rough or flaky, oily skin often looks shiny or greasy, and combination skin can be oily in some areas and dry in others. If your skin frequently stings or burns when you use products, it may be sensitive.
How often should I wash my face?
For most people, washing your face twice a day—morning and evening—is a good starting point, along with washing after heavy sweating. Use a gentle, non-abrasive cleanser and lukewarm water. Avoid scrubbing because it can irritate the skin.
Why is sunscreen important for skin?
Daily sun protection helps protect your skin from sunburn, premature skin aging, dark spots, and skin cancer. Dermatologists generally recommend a broad-spectrum, water-resistant sunscreen with SPF 30 or higher. Reapply as directed, especially after swimming or sweating.
Can I use multiple skincare products together?
Yes, but more products do not always mean better results. Introduce new products gradually and pay attention to how your skin responds. Using too many active ingredients at once can cause irritation. If you have sensitive skin, consider testing a new product on a small area first.
How should I introduce a new skincare product?
Start slowly rather than adding several new products at once. For products that may irritate your skin, dermatologists recommend testing a small area first and monitoring it before applying the product more widely.
What should I do if a product irritates my skin?
Stop using the product if you develop significant redness, itching, swelling, burning, or another concerning reaction. For persistent or severe reactions, consult a dermatologist or other qualified healthcare professional.
Returns & Exchanges
What is your return policy?
We want you to feel confident shopping with Wizzolo. Because of the nature of skincare and personal-care products, we do not accept returns for change of mind or opened/used products. However, if your order arrives damaged, defective, incorrect, or there is a problem with your delivery, please contact us and we’ll work with you to make it right.
Can I return a skincare product after receiving it?
We do not normally accept returns of skincare products after delivery. However, if there is a problem with your order, such as damage or a fulfillment issue, please contact us as soon as possible so we can assist you.
Can I exchange a product?
We do not normally offer exchanges for change of mind, product preference, or personal preference. If you receive an incorrect, damaged, or defective product, please contact us so we can review your order and determine the appropriate solution.
What should I do if my product arrives damaged?
Please contact us as soon as possible and provide your order number along with clear photos of the damaged product and packaging. We’ll review the issue and work with you on the next steps.
What if I receive the wrong product?
If you receive an item that does not match your order, please contact us with your order number and clear photos of the product you received. We’ll investigate the issue and help arrange the appropriate resolution.
What if my product is defective?
Your satisfaction matters to us. If you believe your product is defective or has a quality issue, please contact us with your order details and photos where applicable. We’ll review the situation and work with you to find an appropriate solution.
How do I contact you about a return or product issue?
If you have an issue with your order, please contact us through our Contact Us page and include your order number, a brief description of the issue, and photos if relevant. The sooner you contact us, the sooner we can investigate and help resolve the problem.
Shipping
How long does shipping take?
Most Wizzolo orders are delivered within 7–15 business days after processing and shipment. Delivery times may vary depending on the destination, courier services, customs procedures, holidays, weather, and other circumstances outside our control. Please note that 7–15 business days is an estimated timeframe, not a guaranteed delivery date.
Where do you ship?
Wizzolo currently delivers skincare products across Europe and throughout the United Kingdom. Delivery availability may vary depending on the destination and applicable shipping restrictions. If you’re unsure whether we can deliver to your location, please contact us before placing your order.
How much does shipping cost?
Shipping costs depend on the destination, shipping method, package weight, and products in your order. Your applicable shipping cost will be shown during checkout.
Will I receive a tracking number?
Yes. Orders are provided with tracking information so you can follow your shipment’s progress. Tracking details are available through the order information and shipping confirmation.
Can I change my shipping address after placing an order?
If you need to change your shipping address, contact us as quickly as possible. Once an order has entered fulfillment or been shipped, changing the address may no longer be possible.
What happens if my package cannot be delivered?
While most orders arrive within the estimated 7–15 business day timeframe, delays can sometimes occur due to courier delays, customs processing, public holidays, incorrect delivery information, weather conditions, high shipping volumes, or other circumstances outside our control. If your order has not arrived after the expected delivery period, please contact us with your order number and we will help check the status.
What should I do if my order hasn't arrived?
First, check your tracking information and the latest estimated delivery date. If the package is significantly delayed or appears to be lost, contact us with your order number and we’ll help investigate the shipment.
30 N Gould St, Ste N, Sheridan, WY, 82801 USA
Monday to Friday: 9am to 8pm
hello@wizzolo.com