Terms and Conditions

Welcome to Wizzolo. These Terms & Conditions govern your use of the Wizzolo website and your purchase of products from us.

By accessing or using Wizzolo.com, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Wizzolo

Wizzolo is an online skincare and beauty store offering skincare and personal-care products to customers.

Throughout these Terms, “Wizzolo,” “we,” “us,” and “our” refer to Wizzolo. “You” and “your” refer to the person using our website or purchasing our products.

2. Using Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the operation or security of the website.
• Copy, reproduce, or distribute website content without permission.
• Use our website to transmit malicious software or harmful material.
• Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, prices, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your screen.
• Packaging may occasionally differ from website photographs.
• Product information may be updated from time to time.
• Availability may change without notice.

We reserve the right to correct errors, update product information, or change product availability when necessary.

4. Skincare Information

Information provided on Wizzolo.com, including product descriptions, skincare tips, blog articles, and FAQs, is provided for general informational purposes only.

Our website is not intended to provide medical advice, diagnosis, or treatment.

Everyone’s skin is different. A product that works well for one person may not work the same way for another.

If you have a skin condition, allergies, or concerns about using a particular ingredient or product, we recommend speaking with a qualified healthcare professional or dermatologist.

Always read the product label and follow the instructions provided with the product.

5. Product Allergies & Sensitivities

Please review product ingredients carefully before purchasing.

If you know that you are sensitive or allergic to a particular ingredient, do not use a product containing that ingredient.

If irritation, redness, itching, swelling, burning, or another unexpected reaction occurs, discontinue use and seek appropriate professional advice if necessary.

Wizzolo cannot guarantee that every product will be suitable for every individual.

6. Prices

All product prices displayed on our website are subject to change without notice.

We reserve the right to:

• Change prices
• Correct pricing errors
• Update promotions
• End promotional offers
• Limit promotional availability

A price displayed at the time you place your order will generally apply to that order, subject to correction of obvious pricing errors.

7. Orders

When you place an order, you are making an offer to purchase the products selected in your cart.

After placing an order, you may receive an email confirming that we have received your order.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse or cancel an order in circumstances including:

• Product availability issues
• Incorrect pricing
• Suspected fraudulent activity
• Incorrect customer information
• Shipping restrictions
• Technical errors
• Other legitimate business reasons

If we cancel an order after payment has been received, we will arrange an appropriate refund where applicable.

8. Order Information

You are responsible for providing accurate information when placing an order.

Please make sure your:

• Name
• Email address
• Shipping address
• Postal/ZIP code
• Telephone number, where required

are correct.

Wizzolo cannot be responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

9. Payment

We use third-party payment providers to process payments.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not intentionally store complete credit or debit card information on our own servers.

Payment providers may have their own terms and privacy policies.

10. Shipping & Delivery

We currently ship Wizzolo products across Europe and the United Kingdom.

Our estimated delivery time is generally:

7–15 Business Days

Delivery times are estimates and are not guaranteed delivery dates.

Delays may occur because of:

• Courier delays
• Customs processing
• Public holidays
• Weather
• Incorrect addresses
• High shipping volumes
• Other circumstances outside our reasonable control

For complete information, please see our Shipping & Delivery Policy.

11. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms & Conditions.

Because skincare and personal-care products are intended for personal use, we generally do not accept returns for change of mind or opened/used products.

If an order arrives damaged, defective, incorrect, or there is another genuine issue with the order, please contact us so we can review the situation.

Please see our Return & Refund Policy for complete details.

12. Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders may begin processing shortly after they are placed, so we cannot guarantee that cancellation will always be possible.

Once an order has entered processing or shipping, cancellation may no longer be available.

13. Promotions & Discount Codes

Promotional offers and discount codes may have specific terms.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.
• Only one discount code may be used per order.
• Promotions may have expiration dates.
• Some products may be excluded from promotions.
• We reserve the right to end or modify promotions.

Any specific promotion terms displayed with an offer will take priority over these general conditions.

14. Intellectual Property

All content on Wizzolo.com, including:

• Logos
• Brand names
• Product images
• Photographs
• Graphics
• Website design
• Text
• Videos
• Icons
• Original marketing materials

is owned by or licensed to Wizzolo and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, or commercially use our content without our written permission.

15. User Reviews & Content

If you submit a review, comment, photograph, testimonial, or other content to Wizzolo, you agree that:

• The content is truthful to the best of your knowledge.
• You have the right to submit the content.
• The content does not violate another person’s rights.
• The content does not contain unlawful, offensive, or misleading material.

By submitting content, you grant Wizzolo permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms.

16. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience.

Wizzolo does not control and is not responsible for:

• Third-party websites
• Their content
• Their security
• Their privacy practices
• Their terms and conditions

You should review the policies of third-party websites before using their services.

17. Website Availability

We aim to keep Wizzolo.com available and functioning properly.

However, we do not guarantee that the website will always be:

• Available
• Error-free
• Secure
• Free from interruptions
• Free from technical problems

We may temporarily suspend or restrict access for maintenance, security, updates, or other operational reasons.

18. Limitation of Liability

To the extent permitted by applicable law, Wizzolo will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or products.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your misuse of the website, violation of these Terms, or violation of another person’s rights.

20. Privacy

Your use of Wizzolo.com is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy for more information.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

When we make changes, we will update the Last Updated date at the top of this page.

Your continued use of the website after changes are published means that you accept the updated Terms, to the extent permitted by applicable law.

22. Governing Law

These Terms & Conditions are subject to applicable laws and regulations.

Any disputes will be handled in accordance with the applicable laws and jurisdiction governing Wizzolo and the transaction, subject to any mandatory consumer-protection rights that apply to you.

23. Contact Us

If you have questions about these Terms & Conditions, your order, or our services, please contact us:

Wizzolo
Email: hello@wizzolo.com
Website: Wizzolo.com

We are happy to help.

Wizzolo

Simple Care. Better Skin.

We want your experience with Wizzolo to be simple, transparent, and trustworthy – from choosing your products to receiving your order.