Shipping & Delivery Policy

At Wizzolo, we want your skincare essentials to reach you safely and reliably. Below you’ll find everything you need to know about our shipping and delivery process.

1. Where Do We Ship?

We currently deliver Wizzolo products across Europe and throughout the United Kingdom.

We aim to make Wizzolo skincare accessible to customers across a wide range of European destinations.

2. How Long Does Delivery Take?

Estimated Delivery: 7–15 Business Days

Most orders are expected to arrive within 7–15 business days after the order has been processed and shipped.

Delivery times can vary depending on your destination, local courier services, customs procedures, holidays, and other circumstances outside our control.

The estimated delivery period is a guideline and not a guaranteed delivery date.

3. Order Processing

After you place an order, we prepare it for shipment.

Processing time may vary depending on product availability and order volume. Once your order has been shipped, you will receive shipping information where tracking is available.

Please make sure your email address and shipping information are correct when placing your order.

4. Will I Receive Tracking Information?

Yes. Where tracking is available, you will receive tracking information after your order has been shipped.

You can use the tracking information to follow your package and check its delivery progress.

Please remember that tracking information may take some time to update after the shipment has been dispatched.

5. What If My Order Is Delayed?

While most orders should arrive within the estimated 7–15 business day timeframe, unexpected delays can sometimes occur.

Possible causes include:

• Courier delays
• Customs processing
• Public holidays
• Incorrect or incomplete delivery information
• Weather conditions
• High shipping volumes
• Other circumstances outside our control

If your order has not arrived after the expected delivery period, please contact us with your order number and we will help you check the status.

6. What If My Package Is Lost?

If your tracking information indicates that your package may be lost or your order has not arrived after the expected delivery period, please contact us.

Provide your order number and delivery information, and we will investigate the shipment and help determine the appropriate next steps.

7. Incorrect Shipping Address

Please carefully check your delivery address before completing your order.

If you notice an error, contact us as soon as possible.

Once an order has entered processing or has been shipped, we may not be able to change the delivery address.

Wizzolo cannot be responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

8. Failed Delivery

If a courier is unable to deliver your package because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the package may be held, returned, or require further delivery arrangements.

Please contact us if you experience a failed delivery so we can help you determine what to do next.

9. Customs & Import Charges

For international deliveries, customs procedures may apply depending on the destination country.

Any customs duties, import taxes, or other charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect delivery times.

10. Delivery to Europe & the UK

We aim to deliver across European countries and the United Kingdom.

Delivery availability may vary depending on the destination and applicable shipping restrictions.

If you are unsure whether we can deliver to your location, please contact us before placing your order.

11. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and products before disposing of any packaging.

Contact us as soon as possible with:

• Your order number
• Photos of the package
• Photos of the damaged product
• A short description of the issue

We will review the situation and work with you toward an appropriate solution.

12. Delivery Address & Customer Responsibility

Customers are responsible for providing accurate:

• Full name
• Street address
• City
• Postal/ZIP code
• Country
• Phone number, where required

Please double-check these details before submitting your order.

13. Estimated Delivery Time

For convenience, our standard estimated delivery timeframe is:

Processing → Shipment → Delivery

7–15 Business Days

The actual delivery time can vary depending on the destination and circumstances affecting the shipment.

14. Contact Us About Your Order

If you have questions about your shipment or delivery, we’re here to help.

Please contact us with your order number so we can assist you more efficiently.

Email: hello@wizzolo.com

Wizzolo — Skincare Delivered With Care

We appreciate your trust in Wizzolo and will always do our best to provide a smooth and reliable shopping experience from checkout to delivery.